01/18
EN VN
Microware Group · 1985.HK · Est. 1985

Micromeet AI
for Healthcare

AI Co-Pilot for Clinical Workflow Transformation

Clinical-grade multi-agent AI platform purpose-built for healthcare institutions worldwide.

41+ Years Enterprise Heritage
HKEX Listed · 1985.HK
ISO 27001 · 20000 · 9001 · 14001
HK · SG · CN · ID
micromeet.ai  |  Incubated by Microware Group (1985.HK)
Microware Group · 1985.HK

美高域集團 / Microware Group

香港資訊科技基礎架構權威 · Hong Kong Leading IT Group Since 1985

Founded in 1985, Microware Group is Hong Kong's trusted IT infrastructure authority, serving 2,000+ enterprise clients annually and 60% of HK's top 100 listed companies. We empower organizations across the region with secure, scalable, and innovative technology solutions.

41+
Years IT Heritage
2,000+
Enterprise Clients/yr
60%+
HK Top 100 Listed Co.
50+
HK Gov. Departments
70%+
HK Schools
450+
International IT Awards

Key Milestones

1985
Founded
2000
HK Market Leader
2012
Regional Expansion
2017
ISO 27001
2018-19
AI Initiatives
2024-26
Healthcare AI
17× Caring Company (HKCSS) ISO 27001 ISO 20000 ISO 9001 ISO 14001
One Group. Three AI Business Pillars.

Strategic AI Portfolio

Micromeet AI

Healthcare AI platform for clinical workflow transformation and agent-native integration

Microcraft

AI workflow automation platform with OpenClaw framework and agent protocols

Compliance AI

Regulatory compliance and governance framework with audit trails and reporting

41 Yrs
Heritage
ISO Certified
OpenClaw
Framework
MCP · A2A
Protocols
Enterprise Trust

Credentials & Presence

ISO Certifications

ISO 27001
Information Security
ISO 20000
Service Management
ISO 9001
Quality Management
ISO 14001
Environmental

Regional Presence

Hong Kong
HQ & R&D
Singapore
SEA Operations
Mainland China
Clinical Partnerships
Indonesia
Market Expansion
2,000+
Enterprise Clients / yr
450+
International IT Awards
17×
Caring Company Award
60%+
HK Top 100 Listed Co.
Platform Architecture

End-to-End Workflow Transformation

Layer 1: Applications & CoPilot Products

MCU CoPilot
V2N Voice-EMR
Patient AI Chatbot
Insurance TPA

Layer 2: AI CRMS Core Platform

Triage & Routing
Consultation Support
Care Continuity
Role-based Portal

Layer 3: Infrastructure & Hardware

Servers
Storage
Network
Security
Zero Disruption Integration: Seamless HL7/FHIR connectivity with existing hospital systems and EMR platforms

MCU CoPilot

AI-Powered Medical Report Generation

The Problem
Medical checkup centres generate hundreds of reports manually. Each report takes doctors significant time, creating multi-week backlogs and quality inconsistencies across a high-volume programme.
The Solution
MCU CoPilot automates the end-to-end report pipeline — from data ingestion through AI analysis to batch delivery — while keeping doctors in the review loop for clinical accuracy.

Workflow

Data Ingestion
AI Parsing & Analysis
Doctor Review
Report Generation
Batch Delivery

Performance Metrics

AI Field Recognition ≥90%
Diagnostic Concordance ≥85%
Report Delivery Time ~70% reduction
System Availability ≥99.5%
Cloud SaaS Platform
Designed per WHO / IFCC / CLSI Methodology

V2N Voice-to-EMR

Real-time Clinical Documentation from Voice

The Problem
Physicians spend 30–50% of their working hours on clinical documentation. Typing during consultations disrupts patient interaction and often results in incomplete or delayed medical records.
The Solution
V2N lets physicians speak naturally during consultations. AI generates structured SOAP notes, suggests ICD codes, and pushes completed records to the EMR — in 50+ languages including Cantonese.

Workflow

Voice Input
SOAP Notes Generation
ICD Coding
EMR Push

Impact & Capabilities

Documentation Time Reduction 30-50%
SOAP Completeness 90%+
Languages Supported 50+
Cantonese ASR Accuracy 95%+

Patient AI Chatbot

24/7 Intelligent Patient Support

The Problem
Doctors spend valuable consultation time on basic information gathering. Patients lack access to medical guidance outside clinic hours, leading to unnecessary visits and nursing call overload.
The Solution
AI Chatbot handles pre-consultation triage, report interpretation, and 24/7 patient Q&A — freeing doctors to focus on clinical decisions while patients receive instant, personalised guidance.

Workflow

Pre-consult Assessment
Consultation Support
Report Generation
AI Q&A 24/7
Follow-up Support

Clinical Impact

Doctor Time Saved/day 160+ min
Increased Patient Volume +10-12/day
Patient Support Hours 24/7
Nursing Enquiry Reduction 40-60%

Insurance TPA

AI-Powered Third-Party Administration

Problem → Solution

Problem AI Solution
Manual claim processing delays AI-powered claim validation & intelligent routing
Incomplete documentation Intelligent missing-data detection & escalation
High admin costs 40-60% cost reduction via automation
Fraud & anomalies Real-time pattern detection & flagging
Compliance gaps Audit trail & automated compliance checks

Market Coverage

Hong Kong
Local insurers, TPAs, medical networks
Southeast Asia
Singapore, Malaysia, Thailand, Indonesia
Shanghai & Mainland China
Corporate health plans, expat coverage
Integration: Direct API connections to major insurance platforms, HL7/FHIR compliance, real-time claim tracking

AI CRMS Platform

Clinical Relationship Management System

Patient Journey

Pre-Sales
Inquiry
Scheduling
Pre-Consult
Consultation
Post-Consult
Follow-up
Claims
Revisit

Core Capabilities

Patient 360
Unified patient profile with full clinical history, risk stratification, and engagement tracking
Workflow Orchestration
Smart triage, priority routing, automated task assignment, and care pathway management
Clinical Intelligence
AI-powered SOAP notes, decision support, recommendation engine, and predictive analytics
Patient Engagement
Multi-channel communication (WhatsApp/WeChat/LINE), automated follow-ups, and satisfaction tracking
Operations Portal
Role-based access for doctors, nurses, admin, and patients with billing and consent management
Analytics & Compliance
Practice insights dashboard, audit trails, document management, and regulatory compliance
Integration Layer: HL7/FHIR · REST API · Role-based access for Doctors, Nurses, Radiology, Pharmacists, Admin, Patients

AI Core System Capabilities

Foundation Technologies for Enterprise AI

AskAI (RAG)

Retrieval-augmented generation for context-aware responses with knowledge base integration

ASR

Advanced speech recognition with 50+ language support and >95% Cantonese accuracy

OCR

Optical character recognition for document digitization and data extraction

Translation

Multilingual translation with medical terminology preservation

WebOffice

Cloud-based document collaboration with real-time editing

API & Access

REST APIs with granular RBAC and audit logging

150+
QPS Throughput
<200ms
P95 Latency
65%+
Energy Efficiency
Flexible
Deployment

Agent-Native Architecture

OpenClaw Framework for Autonomous Clinical AI

OpenClaw is a multi-agent framework designed for healthcare with intelligent task delegation, context memory, and reinforcement learning. Each agent specializes in a clinical domain and collaborates through standardized MCP (Model Context Protocol) and A2A (Agent-to-Agent) messaging.

Specialist Agent Lineup

Triage Agent
Priority scoring & routing
Doc Agent
Report generation
Chat Agent
Patient Q&A
Compliance Agent
Audit & policy

Agent Properties

Property Description
Identity Unique agent ID, role definition, capability manifest
Context Memory Session-aware state, patient history, conversation logs
Reinforcement Learning Feedback loops, outcome tracking, continuous improvement
AgentOps Monitoring, logging, performance metrics, alerting
MCP / A2A Standardized messaging, agent discovery, protocol compliance

Zero-Disruption Integration

Seamless Hospital System Connectivity

Existing Hospital Systems

✓ EMR/EHR Systems
✓ Lab Information System
✓ PACS/Imaging
✓ Pharmacy Systems
✓ HR/Payroll
✓ Accounting/Billing
Integration Layer
HL7/FHIR
REST API
Message Queue

AI Agentic Platform

✓ Micromeet AI
✓ OpenClaw Framework
✓ Specialist Agents
✓ CRMS Portal
✓ Analytics Engine
✓ Audit Trail

Zero-Disruption Deployment

• No legacy system modifications
• Parallel data validation
• Transparent bidirectional sync
• Automatic fallback & rollback
• Real-time conflict resolution
• Audit compliance logs
• Staff training & support
• 99.9% uptime SLA
Hospital Transformation

Value Proposition for Hospitals

Clinical Value

160+ min/day doc time saved
+10-12 patients/day capacity
90%+ accuracy AI parsing
24/7 patient support
40-60% nursing call reduction

Operational Value

70% faster report delivery
AI claim validation (insurance)
40-60% cost reduction (TPA)
Real-time analytics & insights
Compliance audit trails

Economic Value

+20–30% revenue uplift (more patients/day)
10–40% addressable claim rejection rate
40%+ admin labour cost savings
↑ LTV patient return rate (AI follow-up)
0 CAPEX flexible deployment model

Compounding Effect

As clinical staff reduce administrative burden and increase patient throughput, operational efficiency improves. This frees resources for higher-value care, staff development, and revenue-generating services. The platform self-improves through reinforcement learning, delivering increasing returns on investment over time.

Strategic Roadmap

Long-term Vision

Four-Ring Expansion: From Clinic to National AI Infrastructure

Ring 1 — Physician AI Co-Pilot
MCU CoPilot · V2N
Patient Chatbot · Insurance TPA
Ring 2 — Clinical Decision Agent
Clinical decision support
Diagnostic reasoning
Ring 3 — Hospital Operations Agent
Procurement AI · Data mgmt
Quality monitoring
Ring 4 — Cross-Institution Ecosystem
A2A protocol · Agent Store
Data truth layer

Core Thesis: AI Agents don't merely improve efficiency — they raise the ceiling of what healthcare quality can be. Institutions that deploy now become the infrastructure layer all others depend on.

RING 4 Cross-Institution Ecosystem RING 3 Hospital Operations Agent RING 2 Clinical Decision Agent RING 1 Physician AI Co-Pilot
Layer 3 · Hardware & Infrastructure

Hardware & Infrastructure — Complete Solutions Stack

Beyond software — Microware delivers the full hardware and network stack. Single-vendor accountability from procurement through go-live.

AMD All-in-One Workstation

AMD Ryzen AI Max+ 395
Radeon 8060S · 50 TOPS NPU
64 GB LPDDR5X
Compact 150×150×50mm clinical form factor

NVIDIA DGX SPARK

Blackwell architecture
5th-gen Tensor Cores
128 GB LPDDR5x · up to 4 TB NVMe
DGX OS pre-configured

Mini-Servers

Compact edge AI servers
On-premise hospital deployment
Low footprint, high availability
Clinical environments with limited server room

Cloud Solutions

Managed cloud for AI workloads
Hybrid: on-premise + cloud
Multi-region HA
99.5%+ SLA

Data Centres

Enterprise-grade design, build & mgmt
Tier III+ infrastructure
Healthcare institutions
Dedicated AI compute environments

Switches, Routers & Network

Core switches · edge routers
Full LAN/WAN deployment
Secure segmented hospital networks
Redundancy, failover & clinical VLAN
Real-World Impact

Case Studies

Active engagements across Southeast Asia, Hong Kong, and Mainland China — spanning occupational health, insurance, and smart city deployments.

All client identities anonymised per disclosure policy. Case details reflect actual engagements.

🇮🇩 Southeast Asia

Occupational Health Provider — MCU CoPilot

Manual report workflow creating multi-week backlogs across a 2,000+ employee checkup programme.

• Target: <30 min/report  • Free onboarding volume included
🇭🇰 Hong Kong

Leading Insurance Group — Insurance TPA

High volumes of cross-border claims requiring multi-system coding accuracy and pre-submission verification.

• Multi-country DRG coding  • Pre-submission error detection  • Reduces manual review
🇨🇳 Lingang, Shanghai

Smart Healthcare Initiative · Special Innovation Zone

Full Microware stack deployment as part of Shanghai's smart city initiative in Lingang Special Area.

• AI clinical documentation (V2N)  • Hospital network infrastructure  • Smart device integration

Contact Us for Free Trials

Microware Group · 1985.HK
Clinical AI Platform for Healthcare Providers Worldwide
Free Onboarding
Co-development Programs
Enterprise SLA
24/7 Support

Ready to transform clinical workflows?

Schedule a 30-minute AI-powered clinical demo today.